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EV Charging Support, We're Here 24/7

Detroit-based support for EV drivers and charging network operators. Red E Charge operates over 1,500 EV charging stations across the United States. Our Detroit-based support team is available 24 hours a day, 7 days a week, for both commercial charging operators and individual EV drivers. Whether you're troubleshooting a charging session, reporting a station issue, or managing a commercial installation, we're here to help.

Call 1-313-262-6722 Email Support

How Can We Help?

Get to the right help fast. Submit a ticket and our Detroit team will follow up, or jump straight to what you need.

Submit a TicketFind a Charger on the MapReport a Station IssuePayment & Billing HelpRed E App HelpSet Up Red E GoBusiness & Operator Support

What Red E Support Covers

What Red E Support Covers

Detroit-based EV charging experts, supporting your needs anytime, anywhere. Red E support handles charging session failures, connector compatibility questions, payment issues, app troubleshooting, station outage reports, and commercial charger maintenance coordination. Our engineers in Detroit monitor the network around the clock so you're never left without help.

Submit a Ticket

Submit a Support Ticket

Tell us what happened and our team will get back to you. For urgent issues at a charger, call 1-313-262-6722.

Frequently Asked Questions, EV Charging Support

How do I contact Red E Charge customer support?
Call 1-313-262-6722 or email support@redecharge.com. Support is available 24 hours a day, 7 days a week.
What issues can Red E support help with?
Red E support covers charging session failures, payment problems, connector issues, app errors, station outages, and commercial charger maintenance across all 1,500+ network locations.
Does Red E offer support for commercial EV charging installations?
Yes. Red E provides dedicated support for commercial property owners and fleet operators with chargers on the Red E network, available 24/7 by phone and email.
How do I find a Red E charging station near me?
Use the Red E mobile app or visit redecharge.com to search by location. You can also browse all stations at locations.redecharge.com.
What payment methods does Red E accept?
Red E accepts credit and debit cards and digital wallets through the Red E app. No membership is required to charge.
Are Red E charging stations compatible with all EVs?
Red E stations support CHAdeMO, CCS, and Type 2 connectors, covering the majority of electric vehicles available in the US.
What should I do if a Red E charging station is not working?
Call 1-313-262-6722 immediately. Our team monitors all stations 24/7 and will dispatch support or guide you to the nearest available charger.
Where is Red E Charge headquartered?
Red E Charge is headquartered in Detroit, Michigan. Our engineering and support team operates from Detroit with coverage across the full Red E network.

Need Help Right Now?

Call 1-313-262-6722 or email support@redecharge.com, our Detroit-based team is on standby 24/7.

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